The following are the information about order delivery, shipping charges, packing charges and payment modes followed by Lumibella Fashion in terms of processing a customer's order.
Order delivery period:
The delivery process is initiated within 3 - 5 working days.
Shipping charges and packing charges:
Shipping and packing charges are applicable to all orders. Depending on the dispatch location, size and weight of the products the charges are fixed, the same will be added to the cart at the checkout of the shopping cart. The products are carefully bubble wrapped and placed in a plastic container and shipped in cloth envelopes to avoid any damage during transit.
Mode of payments:
- All transactions are executed through secured channels. Payments should be fulfilled by card or net banking only.
- Cash deposits are authorized only for reserved reasons.
- Cash on delivery is available only in pincodes serviceable, same can be checked in the product page itself. Additional charges apply for the same depending upon the location.
Unique gift wrap assistance and greeting messages available on request for the accomplishing the personal touch.
For customers who have placed orders in Lumibella Fashion, please read the following policies, which includes procedures to be followed by the customers on the event of returning the ordered products or cancelling the order.
Our products undergo tremendous quality inspection process in order to ensure eminent products. Damage during Transportation process is rare, despite on account of damage during the transit, products should be returned within 5 working days, replacement product can be dispatched, in case the product is out of stock same shall be intimated and purchase of products for equivalent amount shall proceed.
Upon return request, our customer care person will get in touch and ahead approval of the request. Shipment address shall be provided. Parcel charges for shipping back the products shall be borne by customer themselves.
Products damaged during transit should be photographed and picture should be mailed or WhatsApp us with order no the same day as you receive.
Products with complete damage will be replaced with new product. Products with minor damage like fallen stone or beads will be fixed and sent back if the customer is not able to fix the same.
In both cases the customer should ship the courier back to our address on their expense. The fixed product will be shipped back at our expense.
We dont have service to collect the product from your premises, returning products should be taken care by the client.
Cancellation of orders:
Cancellation of any orders placed should be notified to firstname.lastname@example.org. Cod cancellation is permitted only within 2 hrs of the placement of order. Prepaid order cancellation charges Rs.300 will be charged if it is with in 2 hours of placing the order. If the prepaid order cancellation is done after shipment tracker is allocated then cancellation is not possible.